kucingPrivacy Policy

This page describes what we collect when you use kucing and how we keep that data protected. We take your privacy seriously because your account security and personal information are foundational to trust. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or engage with our live-dealer tables and sportsbook, you share data with us. We explain exactly what we collect, who has access to it, and what rights you have.

We operate from multiple jurisdictions and work with payment processors, identity-verification partners, and customer-support teams across Jakarta, Surabaya, Bandung, and other supported regions. Your data may be processed outside your home country, but we apply the same security standards everywhere. This policy covers all kucing users, whether you access us via desktop, mobile app, or PWA.

If you have questions about how we handle your information, our support team can clarify any point. You also have the right to request a copy of your data, correct inaccuracies, or ask us to delete information where legally permitted.

What We Collect on kucing

We collect your full legal name, date of birth, email address, phone number, and identity document (KTP, passport, or driver's license) when you open a kucing account. We also collect your residential address and payment details—bank account numbers, e-wallet identifiers for DANA, e-wallet, mobile banking, or local payment, and online payment codes if you use them. This information is required for account verification and to comply with anti-fraud and anti-money-laundering regulations.

We collect transaction history: every deposit, withdrawal, bet, and game session on kucing. We log your IP address, device type, browser, and operating system. We track your login times and account activity. We may collect cookies and similar tracking technologies to remember your preferences and improve your experience. If you contact our support team, we keep records of those conversations.

We do not intentionally collect sensitive data such as health information, biometric data, or financial records beyond what is necessary for account verification and payment processing. If you voluntarily share such information in a support message, we handle it confidentially and delete it once the issue is resolved.

How We Use Your Data on kucing

We use your personal information to verify your identity, process your deposits and withdrawals, settle your bets, and communicate with you about your account. We use transaction data to detect fraud, money laundering, and account abuse. We analyze aggregate usage patterns to improve kucing—understanding which games are popular, which payment methods work best, and where our support team needs more resources.

We share your data with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank partners) to complete transactions. We share it with identity-verification services to confirm your KTP or passport. We may share it with law enforcement or regulators if required by law. We do not sell your data to third parties for marketing purposes.

We use your email and phone number to send account notifications—login alerts, withdrawal confirmations, bonus offers, and support responses. You can adjust notification preferences in your kucing account settings. We may send you promotional messages about new games or features, but you can opt out at any time.

Data Security and Retention on kucing

We encrypt your data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. Our servers are protected by firewalls, intrusion detection, and regular security audits. We limit access to your data to kucing employees and contractors who need it to serve you. We require all staff to sign confidentiality agreements.

We retain your account data for as long as your kucing account is active. After you close your account, we retain transaction records for seven years to comply with financial regulations. We delete personal identifiers (name, address, phone) after two years unless you request earlier deletion or we are required by law to retain them longer. If you request data deletion and we have no legal obligation to keep it, we delete it within thirty days.

We cannot guarantee absolute security. If we discover a data breach, we notify affected users and relevant authorities as required by law. We maintain cyber-liability insurance and conduct annual penetration testing to identify and fix vulnerabilities.

Your Rights and Choices on kucing

You have the right to access your personal data. You can download a copy of your account information, transaction history, and identity documents from your kucing settings. You have the right to correct inaccurate information—if your address or phone number changes, update it in your account. You have the right to request deletion of your data, subject to legal retention requirements. You have the right to object to certain uses of your data, such as marketing emails.

You can enable two-factor authentication on your kucing account for additional security. You can change your password at any time. You can close your account and request that we delete your data (except where we must retain it by law). If you believe we have misused your data, you can file a complaint with your local data-protection authority.

Your privacy is not a feature we add—it is built into how kucing operates from the start.

Cookies and Tracking on kucing

We use cookies to remember your login session, language preference, and game settings. These are essential cookies—without them, kucing would not function. We also use analytics cookies to understand how users navigate kucing, which helps us improve the platform. You can disable non-essential cookies in your browser settings, but this may affect your experience.

We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. Third-party payment processors (DANA, e-wallet, mobile banking) may set their own cookies when you link your account; their privacy policies govern those cookies.

Third-Party Services and Data Processors

We work with third-party service providers who process your data on our behalf. These include payment processors, identity-verification companies, customer-support platforms, and cloud-hosting providers. We have data-processing agreements with all of them requiring them to protect your data and use it only for the purposes we specify. We do not allow them to use your data for their own marketing.

Our servers may be hosted outside your jurisdiction. Data transferred internationally is protected by encryption and contractual safeguards. We comply with data-protection laws in every jurisdiction where we operate.

Contact and Updates to This Policy

If you have questions about this privacy policy or how we handle your data, contact our support team via the FAQ page or through your kucing account. We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or in-app message. Your continued use of kucing after notification means you accept the updated policy.

We are committed to protecting your privacy while delivering the live-dealer tables, sportsbook coverage, and games you enjoy on kucing. Our services are available only where local law permits. If you have concerns about data protection in your jurisdiction, please contact us before creating an account.